Shipping policy
SHIPPING POLICY
Last updated: August 17, 2026
Wickora works with international fulfillment and logistics partners to deliver orders to customers worldwide.
Some products may be fulfilled from facilities located outside the customer's country of residence.
CONTACT
Shipping questions:
infowickora@gmail.com
1. ORDER PROCESSING
Orders are normally processed within [1–3 BUSINESS DAYS].
Processing time is separate from delivery time.
Orders placed during weekends, public holidays or exceptionally high-volume periods may require additional processing time.
2. ESTIMATED DELIVERY TIMES
Estimated delivery times depend on destination and shipping method.
European Union:
[6-9 DAYS DELIVERY ESTIMATE]
United Kingdom:
[7-10 DAYS DELIVERY ESTIMATE]
United States:
[6-9 DAYS DELIVERY ESTIMATE]
Canada:
[7-10 DAYS DELIVERY ESTIMATE]
Australia / New Zealand:
[10-14 DAYS DELIVERY ESTIMATE]
Rest of World:
[9-16 DAYS DELIVERY ESTIMATE]
These are estimates rather than guaranteed delivery dates unless a specific guaranteed service is expressly stated at checkout.
Mandatory consumer rights relating to delivery delays remain unaffected.
3. TRACKING
Where tracking is available, tracking details will be sent after the order has been dispatched.
Tracking information may require several business days to update after shipment.
4. MULTIPLE PACKAGES
Depending on fulfillment arrangements, items from the same order may occasionally arrive in separate packages.
No additional shipping fee will be charged solely because we choose to divide an order into multiple shipments.
5. SHIPPING ADDRESS
Customers are responsible for entering a complete and accurate delivery address.
If you notice an error, contact infowickora@gmail.com immediately.
We cannot guarantee address changes once fulfillment has started.
Where permitted by applicable law, additional costs arising directly from customer-provided incorrect address information may be charged to the customer.
6. FAILED DELIVERY
Customers are responsible for reasonably cooperating with the carrier and collecting parcels where collection is required.
If delivery fails because of an incorrect address, failure to collect the parcel or other circumstances attributable to the customer, reasonable additional costs may be charged or deducted from a refund where permitted by applicable law.
7. CUSTOMS, DUTIES AND TAXES
Taxes, duties and customs treatment may vary depending on the destination and shipping method.
Any taxes, duties or import charges that are included in the checkout price will be shown or handled according to the applicable shipping arrangement.
Where charges are not included, this will be disclosed where required by applicable law.
Customers will never be required to pay undisclosed charges where applicable consumer law requires those charges to be included or disclosed before purchase.
8. SHIPPING DELAYS
International shipments may occasionally be affected by carrier delays, customs processing, severe weather, transportation disruptions, public holidays or other circumstances outside our direct control.
We will provide reasonable assistance where a shipment is materially delayed.
Nothing in this policy removes any mandatory rights a customer may have if goods are not delivered within the period required by applicable law.
9. LOST PACKAGES
If tracking has not updated for an unusually long period, contact:
infowickora@gmail.com
We may open an investigation with the relevant carrier.
A parcel is not considered lost solely because tracking has temporarily stopped updating.
Where a parcel is confirmed lost and Wickora remains responsible under applicable law, we will provide the legally required remedy.
10. DELIVERED BUT NOT RECEIVED
If tracking shows that an order has been delivered but you cannot locate it, please:
- check the delivery location;
- check with household members;
- check with neighbours or reception where appropriate; and
- contact the carrier where possible.
Then contact infowickora@gmail.com.
We may investigate the delivery with the carrier before determining the appropriate resolution.
11. CONTACT
For shipping assistance:
infowickora@gmail.com