Privacy policy
PRIVACY POLICY
Last updated: August 17, 2026
This Privacy Policy explains how Wickora collects, uses, stores and shares personal information when you visit our website, place an order or otherwise interact with us.
1. DATA CONTROLLER
Legal name:
[YOUR FULL LEGAL NAME / COMPANY NAME]
Trading name:
Wickora
Address:
[YOUR LEGAL ADDRESS]
Email:
infowickora@gmail.com
2. INFORMATION WE MAY COLLECT
Depending on how you interact with Wickora, we may process:
name;
billing and shipping address;
email address;
telephone number;
order information;
payment-related information;
IP address;
device and browser information;
website activity;
customer support communications;
marketing preferences; and
fraud-prevention information.
Payment card details may be processed directly by our payment service providers rather than stored by Wickora.
3. PURPOSES OF PROCESSING
We may use personal information to:
process and fulfil orders;
take payments;
arrange shipping and delivery;
provide customer support;
manage returns and refunds;
prevent fraud and misuse;
maintain website security;
comply with tax, accounting and legal obligations;
improve our store and services; and
send marketing communications where legally permitted.
4. LEGAL BASES
Where the GDPR applies, processing may be based on:
performance of a contract;
compliance with a legal obligation;
our legitimate interests where those interests are not overridden by your rights; or
your consent where consent is legally required.
5. SERVICE PROVIDERS
We may share personal information where necessary with service providers involved in operating the store, including:
Shopify and ecommerce infrastructure providers;
payment processors;
fraud-prevention providers;
shipping carriers;
fulfillment and logistics partners;
customer support tools;
email and marketing providers;
analytics providers; and
professional advisers.
Only information reasonably necessary for the relevant service should be shared.
6. INTERNATIONAL DATA TRANSFERS
Because Wickora operates internationally and uses international service providers and fulfillment partners, personal information may be processed outside your country of residence, including outside the European Economic Area.
Where GDPR restrictions on international transfers apply, we will use a legally recognized transfer mechanism where required, such as an adequacy decision, Standard Contractual Clauses or another lawful safeguard.
7. FULFILLMENT
To deliver your order, it may be necessary to provide fulfillment and shipping partners with information such as your name, delivery address, telephone number, email address and order details.
Such information is provided for order fulfillment and related purposes.
8. DATA RETENTION
We retain personal data only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, complying with legal and tax obligations, resolving disputes and preventing fraud.
Different categories of information may be retained for different periods.
9. MARKETING
Where required, marketing communications will be sent only with appropriate consent.
You can unsubscribe from marketing emails using the unsubscribe function contained in the communication or by contacting:
infowickora@gmail.com
10. COOKIES AND TRACKING
Our website may use cookies and similar technologies required for store functionality, security, analytics and advertising.
Where required by applicable law, non-essential tracking technologies will be activated only after the required consent has been obtained.
You can manage applicable choices through our cookie consent interface.
11. YOUR RIGHTS
Where GDPR or similar privacy legislation applies, you may have rights including:
access;
correction;
deletion;
restriction;
objection;
data portability; and
withdrawal of consent.
To exercise a privacy right, contact:
infowickora@gmail.com
We may request information reasonably necessary to verify your identity.
12. COMPLAINTS
If you believe your personal data has been processed unlawfully, you may have the right to complain to the data protection authority responsible for your jurisdiction.
Where the Spanish data protection authority is competent, this is the Agencia Española de Protección de Datos (AEPD).
13. SECURITY
We use reasonable administrative, organizational and technical measures designed to protect personal information.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
14. CHILDREN
Our services are not intentionally directed at young children.
We do not knowingly collect personal information from children where doing so would require parental or guardian authorization without the legally required authorization.
15. CHANGES TO THIS POLICY
We may update this Privacy Policy when our practices, technology or legal obligations change.
The latest version will be published on this website.
16. CONTACT
Privacy inquiries:
infowickora@gmail.com